The admin, sales and marketing functionality within VCare® provides access to resident information promptly and efficiency, giving you more control and management over your facility, so nothing gets missed.
- Prospect Management
- Waiting Lists
- Document Management
- Holds
Prospect Management
VCare® gives staff the ability to track any type of contact with a resident prior to them moving into the facility including:
- Appointments
- Phone calls
- Letters
- Follow-ups
Waiting Lists
Prospective clients or current residents can be added to a waiting list for both retirement villages and residential care facilities alerting staff when space becomes available. Additional details which are visible to staff include:
- Department
- Date for commencement
- VCare maintains a consistent record for each resident
Holds
When space becomes available, the waiting list can be used to find a suitable resident and a hold is placed on the unit or bed.
- VCare® prevents staff from admitting a resident or creating a new contract until the hold is removed or expired
- Once confirmed holds can be used to generate a contract or admission
- Holds are visible on the occupancy screen allowing total visibility for staff
Document Management
VCare® provides the ability to merge data to Microsoft Word and Publisher documents, generate letters and attach electronic documents to a record providing a full history of the communication with that resident.
- Ability to merge data to Microsoft Word or Publisher
- Letters can be sent within VCare® and are linked to the resident’s record
- Electronic documents can be imported into VCare®
- Ability to produce disclosure documents as required
Lizzie McIvor
General Manager Service for Older People, Presbyterian Support South Canterbury
“We now have all of the information about a particular person in one place. We can go in and see everything when the person contacts Vivien (Residential Liason Manager) right through to discharge summaries from the hospital.”